Effective date: 10 November 2026.
This policy applies to services ordered through beebensupport.com. Please read the package description and any agreed written scope before placing an order. Mandatory consumer rights remain unaffected.
1. Requesting a cancellation or refund
Email support@beebensupport.com with your order number, order email, service name, the reason for your request and any relevant supporting information. Please contact us promptly if you wish to stop work. We respond to cancellation and refund requests within 7 calendar days of receipt. If we need further information, we explain what is needed and keep you informed.
2. Before work starts
If no work has started and no approved third-party cost has been committed, you may cancel for a full refund of the service fee. If an order cannot be accepted or we cannot provide the agreed service, we refund the undelivered portion. We do not substitute another service or increase your fee without your agreement.
3. After work starts
You may request cancellation of remaining work. We assess the services already delivered, work completed and any non-recoverable third-party costs you authorised. We explain any deductions and provide a breakdown. The unused portion of the service fee is refundable. Completed work is not refundable solely because you change your mind, subject to applicable consumer law.
4. Registration, banking and third-party charges
Government, registry, bank, filing, advertising platform and other third-party charges are separate unless the service description expressly includes them. Charges already paid or committed with your approval can only be refunded to the extent recoverable from that third party. No bank account opening, registration, tax outcome or advertising result is guaranteed. An authority's or bank's refusal does not by itself mean the agreed preparation or support work was not delivered; refund eligibility depends on the work actually performed and your statutory rights.
5. Incorrect, incomplete or undelivered services
If a service differs materially from its agreed description, is not delivered, or contains an error, contact us with the details. We will discuss an appropriate correction, re-performance or refund, including a full refund where required by law. Please also report duplicate or incorrect charges so we can investigate and return any overpayment.
6. Refund timing and method
We initiate approved refunds within 7 calendar days of approval, normally to the original payment method. Your bank or payment provider may take additional time to post the credit; this is outside our processing period. We confirm when the refund has been initiated. If the original method cannot receive a refund, we agree a secure alternative with you. We never ask you to pay a fee to release a refund.
7. Ongoing services
The checkout does not create an automatic recurring subscription. Where ongoing support is separately agreed, the written scope states the billing period, cancellation notice and any renewal arrangements. Cancelling future work does not automatically refund work already delivered. Any unused prepaid amount is assessed under this policy and applicable law.
8. Contact and your rights
For payment, cancellation or refund questions, email support@beebensupport.com. Nothing in this policy excludes rights or remedies that cannot legally be excluded, including any applicable statutory cancellation right.